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Shipping & Returns

Return Policy

If you are not satisfied with your product you can return it within 15 days of purchase date. Please note all products must be returned in their original conditions, new/unused. Please email us at and obtain a pre-paid label. Next you will need to mail the package back to us (All Pre-Paid labels will be deducted from your refund) at 13639 Cimarron Ave, Gardena CA 90249. Please ship it in a well padded box or envelope to prevent damage to the product.

Shipping Policy

Please allow 1-2 business days for order processing. Once the order is shipped you will receive an email confirmation with the date of shipment and tracking information. 

Please note that for all shipments, we are not responsible for lost or stolen packages.

Please also be aware that Hanhoo is not responsible in the event that a delivery address is submitted incorrectly or mistyped when an order is placed.


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